Planning Coordinator (PAUSED).

Job Description

JOB TITLE:                                    Planning Coordinator
BUSINESS UNIT/DEPARTMENT: Operations
LOCATION:                                    Halesowen
REPORTS TO:                               Supply Chain Manager
DATE:                                             Sept 2022
ROLE PURPOSE:

To support the Supply Chain Manager by ensuring the maximisation of team productivity within agreed SLA`s and administrative support where directed.

Key Accountabilities & Activities

• Proactively contribute to the success and performance of the business by establishing strong relationships with other key stakeholders both internal and external.
• Deliver accurate workforce planning to ensure that SLA`s can be achieved within the region.
• To communicate effectively both verbally and in writing to both customers and colleagues.
• To liaise with key stakeholders with regard to the progression of planned jobs.
• Work closely with the field teams with regard to reactive planning regarding incomplete works, colleague absence and any other potential impacts re job completions.
• To answer all incoming calls in a professional manner and in line with the team`s SLA.
• Administration duties as and when required
• Ensure all clients contract requirements are completed and followed up where required
• Planning of branch work to achieve to maximum productivity in accordance with current health and safety best practice policy and procedures
• Stock management and asset maintenance where required

 Key Outputs/Metrics

• Reporting and maintenance of stock levels
• SLA Adherence
• Scheduling

Essential qualifications, experience and personal attributes:

• A good understanding of VPS platforms and portals
• A team player
• Effective communicator with excellent verbal and written communication skills
• Ability to plan and prioritise workloads
• Ability to solve problems and remain calm whilst under pressure.
• Self-motivated, able to adapt to different circumstances and to work unsupervised