Human Intervention.

A: Human Intervention and monitored security technology each play an important role in protecting people, property and assets, and they’re most effective when used together as part of a layered security strategy. Monitored technology provides continuous 24/7 threat detection, intelligent verification and real-time visibility across a site, helping to identify potential risks quickly and cost-effectively. Human Intervention adds a physical presence where it’s needed most, whether that’s carrying out mobile patrols, responding to alarms, locking or unlocking premises, conducting welfare and compliance inspections, or providing a visible deterrent through security officers and canine teams. 

The right balance depends on your site’s individual risk profile, operational requirements and any insurance or compliance obligations. By combining monitored technology with Human Intervention where appropriate, VPS delivers a flexible, proportionate security solution that can adapt as risks change. 

A: Yes. Every security professional assigned to a VPS contract is required to hold the appropriate SIA licence and meet our strict compliance requirements before they can be scheduled for an assignment. All personnel are appropriately vetted, trained and qualified for the role they perform, with comprehensive audit trails maintained throughout service delivery to support quality, accountability and compliance. 

As an SIA Approved Contractor, VPS operates to rigorous industry standards and is recognised as an ACS Pacesetters member, placing us among the UK’s highest-performing security providers. We also hold COP 119 certification, demonstrating our commitment to ethical workforce and supply chain management, while our canine security services are delivered by NASDU-accredited, SIA-licensed handlers. Together, these accreditations provide customers with confidence that our security services are delivered safely, professionally and in line with recognised industry best practice. 

A: Property Guardianship is an effective security solution for suitable buildings that are expected to remain vacant for the medium to long term. Using a “Security by Occupation” model, carefully vetted Property Guardians live in vacant properties, providing a visible, round-the-clock presence that helps deter unauthorised access, vandalism and antisocial behaviour, while protecting the long-term value of the asset through the early identification of issues such as leaks or damage. 

Our Guardians are working professionals from a wide range of sectors, including key workers and those providing essential public services, who benefit from access to affordable accommodation. This creates meaningful social value while helping vacant buildings remain occupied and positively contribute to the local community. Where appropriate, Property Guardianship offers a flexible, cost-effective security solution that can adapt as plans for the building evolve. 

A: We understand that security incidents often require an immediate response. Through our nationwide network of security professionals, mobile response vehicles and regional operations, VPS can rapidly mobilise Human Intervention services to support sites following an alarm activation, security breach or change in risk level. 

Whether you require a mobile alarm response, keyholding attendance, security patrols or short-notice static guarding, we work to agreed service levels wherever applicable and prioritise deployments based on the nature of the incident and your site’s requirements. Every month, we respond to more than 4,000 alarm activations and carry out over 35,000 site security visits using a fleet of more than 600 response vehicles, consistently achieving 99% of agreed client KPIs across our service portfolio. 

A: Every security patrol, inspection and keyholding activity is digitally recorded, providing a complete audit trail of the services delivered on your site. Our security officers check in throughout their assignment, with patrols, inspections and any required actions logged through our digital reporting platform. Where appropriate, this includes time and location stamps, photographs, incident reports and observations, creating clear evidence of the work completed. 

Customers can access this information through our reporting platform, giving near real-time visibility of site activity and completed tasks. If a scheduled patrol or service requires attention, our operational teams are alerted so it can be investigated promptly. Regular performance and compliance reporting can also be provided in line with your agreed contract, giving you complete transparency and confidence that your security requirements are being delivered.