End to end customer care aims to take the stress out of dealing with property damage

VPS and Aspray agreement

Two of the UK’s lead­ing stake­hold­ers in prop­er­ty ser­vices and man­age­ment have com­bined forces to help sup­port res­i­den­tial and com­mer­cial prop­er­ty own­ers when things go wrong and the own­er needs to make a claim or pro­tect their unoc­cu­pied property.

VPS Secu­ri­ty Ser­vices pow­ered by Aspray Lim­it­ed, offer a pack­age for own­ers and man­agers offer­ing a com­plete end-to-end ser­vice to return a prop­er­ty to its for­mer con­di­tion when their cus­tomers find their asset adverse­ly affect­ed by flood­ing, storm dam­age, fire, escapes of water, theft, mali­cious dam­age by ten­ants or oth­er insured events. Their exper­tise and cus­tomer cen­tric teams will pro­vide much need­ed sup­port to those expe­ri­enc­ing such dis­tress­ing situations. 

VPS Secu­ri­ty Ser­vices, whose inspec­tors check a prop­er­ty in the UK every 5 min­utes, (over 100,000 prop­er­ty inspec­tions annu­al­ly), will inform their clients of the Claims Man­age­ment Ser­vice pro­vid­ed by Aspray if they dis­cov­er dam­age to their prop­er­ty. In turn, Aspray will then rep­re­sent the insured prop­er­ty own­er in nego­ti­a­tions with their insur­er and project-man­age the prop­er­ty own­ers’ claim from start to fin­ish, using vet­ted con­trac­tors to com­plete the repair works. 

Both com­pa­nies have won a string of awards in recent years that pro­vide the work­ing rela­tion­ship with a strong plat­form of cus­tomer care and ser­vice excellence. 

Aspray has recent­ly won the Land­lord Invest­ments Show Best Prod­uct For Land­lords” award and is once again a final­ist of the Insur­ance Times’ Claims Man­age­ment Excel­lence Award. VPS Secu­ri­ty Ser­vices cur­rent­ly hold IFSEC’s Secu­ri­ty Excel­lence Award for Cus­tomer Care Initiative. 

For more details con­tact Aspray on 0800 077 6705 or VPS Secu­ri­ty Ser­vices on 0330 005 5300.

About VPS:

VPS Secu­ri­ty Ser­vices orig­i­nal­ly built its mar­ket lead­ing posi­tion as a spe­cial­ist in pro­vid­ing pro­tec­tion for vacant com­mer­cial and res­i­den­tial prop­er­ties. It has seen its remit devel­op into added-val­ue secu­ri­ty, grounds main­te­nance and safe­ty options for some occu­pied premis­es too, and for the con­struc­tion sec­tor, with its inno­v­a­tive, award-win­ning Smart Tow­er technologies. 


About Aspray:

Aspray help both res­i­den­tial and com­mer­cial pol­i­cy­hold­ers make suc­cess­ful build­ing insur­ance claims. Their award-win­ning claims man­age­ment ser­vice aims to help pol­i­cy­hold­ers through­out the UK make suc­cess­ful build­ings insur­ance claims caused by storms, burst pipes, acci­den­tal dam­age, fire, floods, mali­cious dam­age by ten­ants or oth­er insured events which lead to the prop­er­ty own­er need­ing to make an insur­ance claim. They also project man­age the repairs to the prop­er­ty and always strive to rein­state the prop­er­ty to its pre-loss con­di­tion as swift­ly as possible.

Most impor­tant­ly, there is no charge to the pol­i­cy­hold­er for the Aspray ser­vice pro­vid­ed Aspray can instruct and over­see the vet­ted con­trac­tors who will com­plete the rein­state­ment works. How­ev­er, any excess stat­ed with­in the pol­i­cy will of course still apply.

Con­tact: Bren­da Math­is, Press Com­mu­ni­ca­tions m +44 (0) 77222 82 946