I’m currently the London Planner and been with VPS since September 2014
I left school at 16 and went onto complete an apprenticeship in hairdressing but had no l love for the profession. Unsure of what I wanted to do I took a temp job at VPS filtering calls to the correct departments and depots. I liked the company and industry so applied for a full-time job in the customer service team. I moved into the key accounts team then finally moving over into operations in 2016.
I have planned the work for London Operations for a number of years, over that time I’ve got to know the products and their benefits to our clients. I am constantly on the phone or emailing our local clients so I’m really in tune with what they expect from VPS. I wanted a chance to develop myself further, so I jumped at the opportunity to take a Leadership apprenticeship with Dovenest.
Familiarise yourself with your products as much as you can, VPS are specialists in Intelligent Triple Protection, meaning we can offer solutions or a bespoke range of solutions from our range. You should get to know the client & listen, every single customer will have a different perspective and problem to solve.
I started a Leadership & Development course Chartered Management Institute during Covid, I’m just about to complete my studies which have been really challenging. Much of the training had to be via zooms. I had to balance studies with my job and home life. I believe you can achieve anything you put your mind to with the right support.
I would love to put all the skills and knowledge I have learned over the past year from the Dovenest apprenticeship, and use this to run my own team in London one day.