Maddie Hampson - South Planning Coordinator

What is your current role and how long have you been with VPS?

I’m currently the London Planner and been with VPS since September 2014

What has been your career journey?

I left school at 16 and went onto complete an apprenticeship in hairdressing but had no l love for the profession. Unsure of what I wanted to do I took a temp job at VPS filtering calls to the correct departments and depots. I liked the company and industry so applied for a full-time job in the customer service team. I moved into the key accounts team then finally moving over into operations in 2016.

What made you decide on a career in VPS?

I have planned the work for London Operations for a number of years, over that time I’ve got to know the products and their benefits to our clients. I am constantly on the phone or emailing our local clients so I’m really in tune with what they expect from VPS. I wanted a chance to develop myself further, so I jumped at the opportunity to take a Leadership apprenticeship with Dovenest.

What advice would you give to someone aspiring to have a career in VPS?

Familiarise yourself with your products as much as you can, VPS are specialists in Intelligent Triple Protection, meaning we can offer solutions or a bespoke range of solutions from our range. You should get to know the client & listen, every single customer will have a different perspective and problem to solve.

What has been the most memorable achievement in your career so far?

I started a Leadership & Development course Chartered Management Institute during Covid, I’m just about to complete my studies which have been really challenging. Much of the training had to be via zooms. I had to balance studies with my job and home life. I believe you can achieve anything you put your mind to with the right support.

What would you like to achieve in the future?

I would love to put all the skills and knowledge I have learned over the past year from the Dovenest apprenticeship, and use this to run my own team in London one day.