It's crystal clear - customer services makes a difference as Evander Glazing and Locks gains shortlist for Business Awards

Norfolk Business Awards

Judges in the Nor­folk Busi­ness Awards have select­ed the long-stand­ing Nor­wich-based glaz­ing and secu­ri­ty busi­ness, Evan­der, as a final­ist for the Cus­tomer Care award.

Every aspect of the cus­tomer expe­ri­ence that dri­ves cus­tomer loy­al­ty and bet­ter com­mer­cial per­for­mance was scru­ti­nised by the judges, who have cho­sen a short­list of busi­ness­es which demon­strat­ed how they exem­pli­fy out­stand­ing cus­tomer ser­vice, con­sis­tent­ly deliv­ered at the high­est lev­el, by a cus­tomer focused team.

Evan­der Glaz­ing and Locks Lim­it­ed, part of the VPS Group, is the UK’s lead­ing provider of respon­sive, pre-planned and emer­gency home & com­mer­cial insur­ance glaz­ing solu­tions. Their inter­ac­tion with cus­tomers often begins as the result of a dis­tress­ing inci­dent, such as a break-in or a bro­ken win­dow. They can be the first respon­ders on site, so they often see cus­tomers at their most vul­ner­a­ble, and the judge’s pan­el were impressed by Evander’s staff train­ing to ensure the way they inter­act with cus­tomers, even down to the appear­ance of the engi­neers, the voice man­ner, the time spent on site and the time tak­en to reas­sure the cus­tomer, recog­nised that these have a pro­found impact on the cus­tomer experience.

In 2018 Evan­der engi­neers vis­it­ed over 125,000 prop­er­ties from 19 depot loca­tions based across the UK

Oper­at­ing from their head­quar­ters in Nor­folk for 35 years, Evan­der impressed the pan­el by a raft of cus­tomer care ini­tia­tives that has helped the com­pa­ny gain an envi­able 9.3 out of 10 score on Trust Pilot from over 1500 cus­tomer reviews. As a result, Evan­der is best in class across the glaz­ing com­mu­ni­ty, with major com­peti­tors falling short in comparison.

The win­ners will be announced at a gala Awards cer­e­mo­ny at the Nor­wich Show­ground Are­na, on Novem­ber 21st, with the actor James Nes­bitt host­ing the event.

Evan­der have already been short­list­ed for sev­er­al awards in 2019, includ­ing the Insur­ance Times Claims Awards for Cus­tomer Ser­vice Solu­tion of the Year, and the John Con­nell Noise Abate­ment Awards for their noise insu­la­tion project for High­ways England.