Access to employment - 17 year old Jaden describes his experience as an apprentice at VPS

To cel­e­brate Nation­al Appren­tice­ship Week, VPS Group, the ser­vices provider for prop­er­ty secu­ri­ty through to traf­fic man­age­ment, have high­light­ed the expe­ri­ence of one of their apprentices.

Jaden Dar­ling­ton-Bent­ley is 17, & stud­ies at Old­ham Col­lege for his Cus­tomer Ser­vices Prac­ti­tion­er Lev­el 2

He applied for an appren­tice­ship in VPS’ Cus­tomer Ser­vice Team last year, & for most of the six months since then, spends four days a week at our Chad­der­ton cen­tre, whilst he attends col­lege as part of the course and to also help him gain a cer­tifi­cate in mathematics. 

Start­ing off as a cus­tomer ser­vices team mem­ber, he pro­vid­ed tele­phone, dig­i­tal & writ­ten con­tact & com­mu­ni­ca­tions with clients. Since then, Jaden has been moved onto the Key Accounts team, which han­dles our top 25 customers. 

It’s chal­leng­ing work, han­dling their requests, sort­ing out & book­ing in access to prop­er­ties, but I’m well-sup­port­ed by my team man­ag­er & the peo­ple around me. I recent­ly had to sort out an access issue for a glob­al real estate com­pa­ny, which I real­ly enjoyed.” Jaden says. There was a com­pli­ca­tion about find­ing the keys for a par­tic­u­lar prop­er­ty for the cus­tomer. So I called them to let them know there was an issue, asked them to bear with me, and then tracked the keys down, rang back and re-booked the access.”

He adds I was weary about an office job, work­ing in an office for the first time in my life, and it took a few weeks for me to find my feet. I’ve learnt so much though, about how to com­mu­ni­cate with cus­tomers, and with col­leagues too. The appren­tice­ship enables me to com­bine course­work with on-the-job training.”

Strate­gic Hub Team Leader, Jodie Cow­an, added Jaden comes in and does a good job every day. When I set him a chal­leng­ing task, to com­plete a spread­sheet book­ing in mul­ti­ple jobs, he com­plet­ed it before the deadline.” 

Matthew Burns, Cus­tomer Sup­port Man­ag­er: What we like about tak­ing on appren­tices, is that they are fresh out of school, they haven’t learnt any bad habits, so that we can train them in good work­ing prac­tices. Watch­ing them grow and devel­op in the role is reward­ing for all of us.”

#appren­tices #makead­if­fer­ence #NAW2020

Jaden at his desk in VPS' Strategic Hub