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How we behave amongst our colleagues and customers is an important part of VPS.

We call this our DNA.

The VPS DNA means we will:

  • Take care of customers and colleagues
  • Be a team player. Help each other. Collaborate. Don’t be
  • Be demanding – don’t walk by
  • Take ownership & be accountable
  • Know your subject - use data
  • Be trustworthy. Be honest
  • Work hard and deliver on your commitments
  • Listen to the views of others and express your point of view.
    Speak up
  • Do the right thing, which is not always the easy thing
  • Be a leader, not just a manager 
What our customers see
  • We take care of customers, colleagues and the public
  • We are team players
  • We set ourselves high standards
  • We take ownership
  • We are experts in what we do
  • You can trust us
  • We work hard and we deliver
  • We listen and engage to improve our products and services
  • We do the right thing, which is not always the easy thing
What it means for our employees
  • A safe working environment
  • A good place to work
  • Clarity. You'll know what we need you to do and why it matters
  • Trust & support
  • The right training and equipment to do your job
  • Constructive feedback, so you’ll know how you’re doing
  • When you do a great job we’ll recognise it and say thank you
  • Good two-way communication. We want to hear your point of view
  • A positive environment, where people get on